Bizly Consumer Terms and Conditions

(a) Package Requests. When you submit a request to book a Package through the Platform, you are requesting to reserve the selected Package at the specified venue, date, time, and guest count. A Package request does not guarantee availability. The venue will review your request and may accept, decline, or propose modifications.

(b) Custom Requests. You may also submit a request for services at a venue that falls outside its published Package configurations (a “Custom Request”), including a request for a block of guest rooms for your event (a “Room Block”). By submitting a Custom Request, you authorize the Company to contact the relevant venue on your behalf and to share your name, contact information, and event details with that venue, for the purpose of soliciting its interest and availability in fulfilling your request. You will be asked to affirmatively confirm this authorization before submitting a Custom Request.

A Custom Request does not guarantee a venue will respond. Pricing, terms, and payment method for any resulting booking are negotiated directly between you and the venue, as described in Section 2(e).

(c) Confirmation. A Package booking is confirmed only when the venue accepts your request and your payment method has been successfully processed; you will receive an email confirmation once the booking is finalized. A Custom Request or Room Block booking is confirmed when you accept the venue’s proposal. Until confirmation is received, availability is not guaranteed.

(d) Accuracy of Information. You are responsible for ensuring that the event name, date, time, guest count, and any special requests provided in your booking are accurate. Inaccurate information may result in service discrepancies for which the Platform and venue shall not be liable.

(a) Pricing. All prices displayed on the Platform for Package bookings are set by the venue and are inclusive of the package base rate. Taxes, gratuity, and any applicable service fees are itemized separately at checkout. The total amount due is displayed before you submit your Package booking request.

(b) Deposit Structure. For Package bookings, venues may require a deposit upon booking confirmation. The deposit percentage is set by the venue and displayed during checkout. If a deposit is required, it will be automatically charged to your payment method once the venue accepts your booking request. The remaining balance will be charged according to the venue’s payment schedule, typically 72 hours before your event.

(c) Payment Method. For Package bookings, you must provide a valid payment method at the time of your booking request. Your payment method will not be charged until the venue confirms your booking. The Company processes all Package payments and acts as the merchant of record.

(d) Authorization Hold. For Package bookings, an authorization hold may be placed on your payment method to verify available funds when you submit a booking request. This hold is temporary and will be released if the venue declines or does not respond to your request within the applicable timeframe.

(e) Custom Request and Room Block Payment. For Custom Requests and Room Blocks, payment is made directly between you and the venue, on the terms stated in the venue’s accepted proposal. The Company is not the merchant of record for these bookings, does not process or hold this payment, and is not responsible for any payment dispute, refund, or non-payment arising from the transaction.

Sections 3(a) and (b) below apply to Package bookings, for which the Company processes payment and refunds. For Custom Requests and Room Blocks, cancellation and refund terms are set by the venue in the accepted proposal and are handled directly between you and the venue; the Company does not process or enforce refunds for these bookings.

(a) Venue Cancellation Policy. Each venue sets its own cancellation policy for Package bookings, which is displayed during the booking process and on your booking confirmation. Refund eligibility is determined by the venue’s cancellation tiers based on how far in advance you cancel relative to your event date.

(b) Customer-Initiated Cancellations. For Package bookings, you may cancel a booking request at any time through the Platform. Refund amounts are determined by the venue’s cancellation policy in effect at the time of cancellation. The Platform will process eligible refunds to your original payment method.

(c) Venue-Initiated Changes. Venues may propose adjustments to your booking, including changes to pricing, guest count, or event details. You will be notified of any proposed changes and must accept them before they take effect.

(a) Initial Count. You must specify the expected number of guests at the time of booking. For Package bookings, per-person pricing is calculated based on the guest count you provide.

(b) Final Confirmation. Final guest count adjustments should be communicated to the venue at least 7 days before your event. Guest count increases are subject to venue availability and may result in additional charges. Guest count decreases below the package minimum may still be charged at the minimum rate.

(a) Venue Responsibility. The venue is solely responsible for the delivery of services described in the selected Package or accepted Custom Request proposal. The Platform facilitates the booking process and, for Package bookings, payment processing, but does not guarantee the quality or delivery of venue services.

(b) Dispute Resolution. In the event of a dispute regarding your booking, please contact our support team through the Platform. We will work with both parties to reach a fair resolution. Disputes related to service quality should be raised within 7 days of your event date.

(c) Limitation of Liability. The Company’s liability is limited to the amount paid through the Platform for the specific booking in question. The Company is not liable for indirect, incidental, or consequential damages arising from the use of the Platform or venue services.

(a) Modifications. The Company may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

(b) Governing Law. These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

(c) Entire Agreement. These Terms, together with the Event Booking Agreement, constitute the entire agreement between you and the Company regarding your use of the Platform as a customer.