Bizly Standard Event Booking Agreement

(a) Confirmation.

Package Bookings. A Package booking is confirmed when the Venue accepts the Customer’s Request to Book. The Company may introduce an Instant Book option for Package bookings in the future; Instant Book is not currently available on the Platform. The Platform displays all Package details, pricing, headcount capacity, and dates at confirmation. All charges are itemized at checkout: the Venue’s rate, any Platform service fees, and applicable taxes. These charges are final unless modified per Section 2.

Custom Request and Room Block Bookings. A Custom Request or Room Block booking is confirmed when the Customer accepts the Venue’s proposal, submitted by the Venue in response to the Customer’s Custom Request. The pricing, terms, and payment method for the booking are as stated in the accepted proposal.

(b) Package Payment. For Package bookings, the Customer pays via credit card, and the Company is the merchant of record. The Company processes the payment and retains Platform fees and taxes. The Venue’s share is held in escrow and released via a single-use virtual credit card once the Customer’s cancellation window expires (per the Venue’s published cancellation policy). The Venue receives 100% of its listed rate with no processing fees or holdbacks.

(c) Custom Request and Room Block Payment. For Custom Request and Room Block bookings, payment is made directly between the Customer and the Venue, on the terms stated in the accepted proposal. The Company is not the merchant of record for these bookings, does not process or hold this payment, and is not a party to the payment transaction. The Customer and the Venue are each responsible for their own compliance with applicable payment, tax, and consumer protection laws governing that direct transaction.

Sections 2(a) through (c), 2(e), and 2(g) below describe terms the Company enforces because it processes payment for Package bookings. For Custom Request and Room Block bookings, the Company connects the Customer and the Venue through the Platform but does not process payment or enforce these terms; the Customer and the Venue are responsible for communicating and agreeing on their own cancellation, modification, and (for Room Blocks) attrition terms directly, as reflected in the accepted proposal.

(a) Cancellation Policy. Each Venue sets its own cancellation policy, which is displayed to the Customer at checkout before booking confirmation. The Venue’s cancellation policy governs all refunds and cancellation fees for the booking. The Company enforces the Venue’s stated policy and processes applicable refunds.

(b) Customer Cancellation. If the Customer cancels within the Venue’s stated cancellation policy, the Customer receives a refund as specified by that policy. If the Venue resells the cancelled date at equal or higher price, the Customer’s cancellation fee is credited to their account. Alternatively, the Customer may apply their cancellation fee credit to any future booking within 12 months.

(c) Venue Cancellation. If the Venue cancels, the Customer receives a full refund. The Venue shall make reasonable efforts to relocate the Customer to an equivalent alternative venue at the Venue’s documented cost. If relocation is not possible, the Venue reimburses all reasonable Customer expenses (e.g., vendor changes, accommodation adjustments) with receipts.

(d) Modifications. Either party may propose changes (e.g., date, headcount, add-ons) through the Platform. Price adjustments require the Customer’s approval before finalizing.

(e) Room Block Attrition. Attrition terms for a Room Block (e.g., guaranteed room count deadlines, permitted reduction thresholds, and charges for unused rooms) are set by the Venue and stated in the accepted proposal. The Company is not a party to, and does not enforce, the attrition terms between the Customer and the Venue.

(f) Room Block Commissions. Room Block commissions are governed by the Venue Partner Agreement between the Venue and the Company, including the commission rate stated in the Venue’s accepted proposal and the Company’s arrangement with its third-party commission Collection Agent. Neither the Customer nor this Agreement is a party to that commission arrangement, and it does not affect the Customer’s payment obligations to the Venue under Section 1(c).

(g) Force Majeure. Either party may cancel without penalty for events beyond reasonable control: acts of God, pandemics (as declared by CDC or WHO), government orders, terrorism, natural disasters, or widespread transportation disruptions affecting 50% or more of expected attendees. For Package bookings, refunds are processed within 30 days.

The Venue shall: (a) deliver all services as described in the Package listing or accepted Custom Request proposal with professional quality and care; (b) maintain a safe, clean, and code-compliant facility; (c) designate and provide a single event contact reachable on the event day; (d) accommodate documented dietary restrictions with 14 days’ notice; (e) not overbook the reserved space—if overbooking occurs, provide an equivalent alternative venue at the Venue’s cost; and (f) make reasonable resale efforts (e.g., marketing, contact previous customers) for cancelled dates at the same rate within 30 days.

The Customer shall: (a) provide accurate event details and timely headcount updates; (b) comply with the Venue’s published house rules; (c) be responsible for the conduct of all attendees and liable for any property damage caused by attendees; (d) for Package bookings, conduct the transaction through the Platform and not arrange off-platform deals or payments that bypass the Company, and for Custom Request and Room Block bookings, pay the Venue directly as stated in the accepted proposal, consistent with Section 1(c); and (e) notify the Company before initiating any chargeback, giving the Venue a reasonable opportunity to resolve disputes.

The Company is a technology platform that facilitates bookings and processes payments. The Company is not an event planner, venue operator, or service provider. The Company does not guarantee venue quality, safety, service delivery, or event outcomes. The Company’s liability is capped at the Platform fees collected for the specific booking. Neither party may bring claims against the Company for consequential, indirect, punitive, or special damages. Both Venue and Customer waive all claims against the Company related to venue service quality, event execution, or attendee experiences.

(a) Mutual Indemnity. Each party (Venue, Customer, and Company) is liable for its own negligence and willful misconduct. The Venue and Customer each indemnify and hold harmless the other and the Company from claims arising out of their respective conduct.

(b) Venue Insurance. The Venue maintains at least $1 million in commercial general liability insurance. If alcohol is served, the Venue also maintains liquor liability coverage. The Venue provides proof of insurance to the Customer upon request.

(c) Customer Liability. The Customer is liable for all injuries or property damage caused by the Customer or attendees. The Customer’s homeowner’s or renter’s insurance may cover attendee-related incidents; the Customer is responsible for investigating coverage.

(d) Damage Cap. No party shall recover consequential, indirect, punitive, or special damages (including lost profits, lost revenue, or reputational harm). Each party’s total liability is capped at amounts actually paid or received under this booking.

(a) Venue Confidentiality. The Venue shall keep event details confidential and shall not publicize the Customer’s name, event details, or photos without the Customer’s prior written consent.

(b) Venue Outreach and Authorization. Where a Customer submits a Custom Request, the Company may contact the relevant Venue directly, on the Customer’s behalf, to solicit the Venue’s interest and availability in fulfilling the request. The Customer’s authorization for this outreach, and for the Company’s use of the Customer’s contact and event information for this purpose, is given at the time the Customer submits the Custom Request, as described in the Consumer Terms and Conditions.

(c) Data Sharing. The Customer’s personal data is shared with the Venue only as needed to execute the event (e.g., name, email, phone, headcount, dietary restrictions, event date). The Venue deletes all Customer personal data within 30 days of the event conclusion.

(d) Analytics. The Company may use anonymized and aggregated booking data (e.g., number of bookings per venue, average price per headcount, regional trends) for platform analytics and improvement.

(a) Governing Law. This Agreement is governed by and construed under the laws of the State of Delaware, without regard to conflicts of law.

(b) Dispute Resolution. Any dispute shall first be addressed through good-faith negotiation for 30 days. If unresolved, the dispute shall be submitted to binding arbitration under American Arbitration Association (AAA) rules in New York. Each party waives the right to jury trial and class action claims. However, small claims court proceedings are permitted for disputes under $5,000.

(c) Amendments. The Company may update this Agreement with 30 days’ notice to both Venue and Customer. Updated terms apply to new bookings immediately and to existing bookings upon renewal or amendment.

(d) Entire Agreement. This Agreement, together with the Package listing or accepted Custom Request proposal and the Platform Terms of Use, constitutes the entire agreement regarding the booking. In the event of any conflict, this Agreement takes precedence over the Venue Partner Agreement or Platform Terms of Use for disputes related to the specific booking.

(e) Severability. If any provision is found unenforceable, the remaining provisions continue in full force and effect.

(f) Assignment. The Company may freely assign its rights and obligations under this Agreement to any successor or affiliate. The Venue and Customer may not assign without the other’s consent.

(g) Digital Acceptance. This Agreement is accepted electronically through the Platform: by the Customer upon booking confirmation (clicking “Confirm Booking” or equivalent) or upon accepting a Venue’s proposal for a Custom Request or Room Block; by the Venue upon accepting a Package booking request (or, if the Company makes Instant Book available in the future, upon enabling that feature) or upon submitting a proposal that the Customer subsequently accepts; and by the Company as operator of the Platform. No physical signature is required. Each party’s electronic acceptance constitutes a legally binding signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state law. The Company maintains a record of each party’s acceptance, including the date, time, and account associated with the transaction.